This Privacy Policy explains how BestAdmins ("we", "us", or "our") collects, uses, and protects your personal information when you use our website at bestadmins.com and the services we provide. By using our site or services, you agree to the practices described here.
1. Information We Collect
Information you provide directly
- Account registration — name, email address, username, and password when you create an account.
- Billing & payments — name and billing address associated with your payment method. We do not store full card numbers; payments are processed by Stripe.
- Support tickets — the content of messages you submit when opening or replying to a support ticket.
- Onboarding forms — information you provide when requesting a migration or a new website, such as your current host, domain names, and business details.
- Contact form — your name, email, and message when you use our contact form.
- Profile information — optional company name and phone number you add to your account.
Information collected automatically
- Log data — IP address, browser type, operating system, referring URL, pages visited, and timestamps when you access our website.
- Usage data — actions you take within the client portal (e.g. orders placed, tickets opened).
- Cookies — session identifiers and preferences. See Section 4 for details.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and provide the services you've ordered.
- Process payments and send receipts and invoices.
- Respond to support tickets and service requests.
- Send transactional emails — account confirmations, password resets, order confirmations, and service-related notices. We do not send marketing emails without your explicit consent.
- Provision and configure hosting environments, domains, and related services on your behalf.
- Monitor server uptime and performance to maintain service quality.
- Investigate and prevent fraud, abuse, or unauthorized access.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:
- Service providers — third-party companies that help us operate our business (e.g. Stripe for payment processing, our email delivery provider). These parties are contractually required to keep your data confidential and use it only to perform services for us.
- Legal requirements — if required by law, court order, or a valid governmental request.
- Protection of rights — if we believe disclosure is necessary to protect the rights, property, or safety of BestAdmins, our clients, or others.
- Business transfer — in connection with a merger, acquisition, or sale of all or part of our business, your information may be transferred. We will notify you before that occurs.
4. Cookies & Tracking
We use a small number of cookies strictly necessary to operate the site:
| Cookie |
Purpose |
Duration |
sessionid |
Keeps you logged in to your account |
2 weeks (or until logout) |
csrftoken |
Protects forms against cross-site request forgery |
1 year |
messages |
Displays one-time status messages (e.g. "Ticket submitted") |
Session |
We do not use advertising cookies, analytics cookies, or any cross-site tracking. You can disable cookies in your browser settings, but doing so will prevent you from logging in to the portal.
5. Data Retention
We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, tax, or regulatory purposes (typically up to 7 years for billing records). Support ticket history may be retained for up to 3 years for quality and compliance purposes.
6. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption for all data in transit, hashed password storage, access controls limiting which staff can access customer data, and regular security reviews of our infrastructure.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal data:
- Access — you can request a copy of the personal information we hold about you.
- Correction — you can update most of your information directly from your account profile page. For anything else, contact us.
- Deletion — you can request that we delete your account and personal data. We will comply within 30 days, subject to any legal retention requirements.
- Portability — you can request a machine-readable export of your account data.
- Objection — you can object to certain uses of your data by contacting us.
To exercise any of these rights, please contact us. We will respond within 30 days.
8. Third-Party Services
Our website and services interact with the following third-party services:
- Stripe — payment processing. When you check out, your payment details are submitted directly to Stripe and governed by Stripe's Privacy Policy. We never see or store your full card number.
- SMTP email provider — used to send transactional emails such as account confirmations and ticket notifications. Your email address is shared with our provider solely for this purpose.
Our site does not load Google Analytics, Facebook Pixel, or any other third-party tracking scripts.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If the changes are significant, we will notify you by email or by a prominent notice in the portal. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.