Frequently Asked Questions

• What's included in every hosting plan?

  Every plan includes free SSL certificates on all your domains, CloudPanel access so you can manage your files, databases, and domains yourself, DDoS protection, and support via our ticket system. Higher tiers add more storage, more websites, daily or hourly backups, and faster support response times. See our pricing page for a full breakdown.
• Can I upgrade or downgrade my plan?

  Yes, any time. Open a support ticket and we'll move you to the new plan immediately. Billing is prorated — you'll only pay the difference for the remainder of the billing period.
• Are there setup fees or long-term contracts?

  No setup fees, no contracts. All hosting plans are billed monthly and you can cancel at any time.
• Do you offer a money-back guarantee?

  We offer a 7-day money-back guarantee on new hosting subscriptions. After 7 days, the current billing period is non-refundable. Website creation and migration services are non-refundable once work has begun.
• Do you support WordPress?

  Yes. CloudPanel has one-click WordPress installs and we manage the underlying PHP, nginx, and database stack. We can also migrate an existing WordPress site to our servers.
• Where are your servers located?

  Our infrastructure currently runs in the United States. If you have a specific geographic requirement, mention it in your onboarding form or open a support ticket and we'll do our best to accommodate.
• What is CloudPanel and do I need it?

  CloudPanel is a lightweight server control panel that lets you manage your websites, databases, email accounts, and SSL certificates without touching the command line. Every BestAdmins plan comes with CloudPanel access. You don't need to use it if you prefer not to — our team can handle everything for you.

• How does billing work?

  Hosting plans are billed monthly on the date you first subscribed. Payments are processed securely through Stripe. You'll receive an email receipt after every charge.
• What payment methods do you accept?

  We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. We do not store card details on our servers — everything is handled by Stripe's PCI-compliant infrastructure.
• Can I cancel at any time?

  Yes. Open a support ticket or contact us and we'll cancel your subscription immediately. You'll continue to have access until the end of the billing period you've already paid for.
• What happens to my data if I cancel?

  We'll keep your data for 30 days after cancellation so you have time to export or migrate it. After 30 days, all data is permanently deleted. We recommend exporting your site before cancelling.

• What happens after I submit the website creation form?

  We review your request and send a custom quote within 48 hours. Once you approve the quote and we receive a deposit, we'll schedule a brief kickoff call to align on your goals, then get to work.
• What's included in the $499 starting price?

  The base price covers a custom-designed, fast, mobile-responsive site built and deployed on our hosting. Exact scope — number of pages, features, integrations — is confirmed in your quote. More complex projects (e-commerce, custom apps) are priced accordingly.
• Do I need to provide content and images?

  Ideally yes — you know your business better than anyone. We'll give you a simple checklist of what to provide (text, logo, photos). If you don't have photos, we can source licensed stock images for an additional fee.
• How long does it take to build a website?

  Most projects are completed within 2–4 weeks from kickoff. Larger or more complex sites may take longer. Your timeline is confirmed in the quote.
• Do you host the site after it's built?

  Yes — and we recommend it. We build the site on our infrastructure from day one, so there's no migration needed. You can choose any of our hosting plans, and we'll continue to handle all server-level maintenance.
• Can I request changes after the site launches?

  Minor text and image updates are included for 14 days after launch. Ongoing changes or new features beyond that scope can be handled through a support ticket on a time-and-materials basis.

• Will my website go down during the migration?

  We keep downtime to a minimum. We copy all files and databases first, test everything on our servers, then switch the DNS. Most sites experience less than 15 minutes of interruption — often none at all when we do the DNS cut-over overnight or during a low-traffic window you specify.
• What do I need to provide?

  Fill in the migration request form with your current host, domain names, and control panel login. We'll take it from there and contact you to confirm any access details before we start.
• How long does a migration take?

  We'll contact you within 24 hours of receiving your request to schedule a time. The actual migration typically completes within 2–8 business days depending on the number of sites and complexity.
• Is migration really free?

  Migration is free on Pro, Business, and Agency plans. On Personal and Starter plans, a one-time migration fee applies — we'll quote you when we review your request.
• Do you migrate email accounts too?

  Yes, if your email is hosted at the same provider. Let us know in the migration form and we'll migrate your mailboxes alongside your websites.
• What if something goes wrong?

  We keep a full backup of your original site throughout the process, so we can roll back instantly if anything doesn't look right. We don't consider a migration complete until you've personally confirmed everything is working.

• How do I get support?

  Log in to your client portal and open a support ticket. Describe your issue in as much detail as you can and we'll get back to you as fast as possible.
• What are your support hours?

  We monitor tickets around the clock, but most responses happen during business hours (Mon–Fri, 9am–6pm ET). Emergency issues affecting live sites are treated as high priority regardless of when they come in.
• What's the difference between standard and priority support?

  Standard support (Personal & Starter plans) guarantees a response within 24 hours. Priority support (Pro and above) means your ticket jumps to the front of the queue — Pro and Business target 12 hours, Agency targets 4 hours.
• Can I get help with something not directly related to my hosting?

  We're Linux sysadmins at heart — if it's server or web-related, open a ticket and we'll do our best to help. General website questions, DNS troubleshooting, email config — all fair game.

Still have a question?

Our team responds to all tickets within 24 hours.